Legal
Refund Policy
Last updated: 15 July 2026
We want you to be completely satisfied with your Sarfaraz Parfumer order. Please read the terms below regarding cancellations, replacements and refunds.
Hygiene & Non-Returnable Items
As fragrances are personal-use, hygiene-sensitive products, opened, used, or unsealed bottles cannot be returned or exchanged once delivered. We encourage you to review notes, sizes, and descriptions carefully — or message us on WhatsApp — before ordering.
Damaged, Leaked or Wrong Item
If your order arrives damaged, leaking, or you receive the wrong fragrance, contact us within 48 hours of delivery with an unboxing photo or video. We will arrange a free replacement or full refund after verification — no questions asked.
Order Cancellation
Orders can be cancelled free of charge any time before they are dispatched. Once an order has shipped, it cannot be cancelled but may be eligible for replacement under the damaged/wrong-item terms above.
Refund Method & Timeline
Approved refunds are issued to the original UPI/payment method within 5–7 business days, or as store credit if you prefer. For WhatsApp-confirmed cash-on-delivery orders, refunds are processed via UPI transfer.
How to Request a Refund or Replacement
Message us on WhatsApp or email with your order ID, a brief description of the issue, and photos/video where applicable. Our team responds within a few hours during business hours (10 AM – 2 AM).
Need Help?
Reach us at sarfarazparfumer@ptyes or WhatsApp +91 63069 61343 and we will resolve it promptly.